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Terms & Conditions

  • The hotel check-in time is 1400 hours and check-out time is 1200 hours.
  • For arrivals at the hotel prior to 0700 hours, the reservation needs to be made and held from the previous night and is subject to availability.
  • For late check-out, a request may be made to the hotel and is subject to availability.
  • The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation.
  • Prices are subject to change without notice.
  • Goods & Services Tax applicable will be as per the Government of India regulations.
  • Any increase in government levies will be extra.
  • Merchant Legal name for O Hotel Pune is Raffles Square Development Private Limited.
  • For the incidentals some amount to be deposited or Credit Card details to be provided at the time of check in.
  • As per the directive given by the government of India, all the nationals are required to produce Valid proof of identification upon check in for all the occupants in the room including children.
  • Early arrival before 10.00 am or a late departure beyond 2.00 pm will be charged @ 50% of the contracted rates Early arrival before 7.00 am or late departure after 6.00 pm will be charged @ 100% of the contracted rates.
  • Preferences for King Bed or Twin bed is Subject to availability upon check in.
  • Hookah is strictly not allowed in the hotel premises. Outside visitors and guests are not permitted in the rooms as per government guidelines. Outside food & liquor Not Allowed.

Extra Guest and Child policy:

  • A child below 6 years is complimentary on rooms without an extra bed.
  • Children between 6-12 years of age would be charged an extra Adult rate.
  • Children 6 years above of age would be considered as adults and an extra adult rate would be applicable.
  • Maximum 3 Adults or 2 Adults with two children below 6 years would be allowed per room.
  • A maximum of one extra rollaway bed or one mattress would be permitted per room.

Cancellation Policy:

  • Full refund in case you cancel at least 3 days before arrival.
  • No refund in case of cancellation within 3 days or for No show.
  • NON-REFUNDABLE CANCELLATION POLICY will be Applicable for all Booking Stay Period Peal period like Diwali, Christmas, New Year.
  • In case of a refund, bank transaction charges will be deducted above cancellation charges.
  • In the case of credit card transactions, a refund will be done only to the same credit card.
  • It is mandatory for any Non-Resident Indians/Foreigners to produce their passports at check-in.
  • The hotel reserves the right to levy room charges & taxes applicable for the entire stay as cancellation or no-show charges. Kindly furnish credit card details to enable us to guarantee your reservation.

Credit Card Bookings Terms & Conditions :

  • The credit card used to make the booking is necessary to be produced at the time of Check-in. For a guest making a booking for another person using own Credit Card:
  • If the Credit Cardholder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.
  • In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room.
  • The letter should mention the names of the guests, date of travel, property and room type.
  • This letter, along with the self-attested copy of the credit card will have to be submitted at the Check-in desk.
  • At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).
  • In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.
  • In the case of erroneous/inadequate/ misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation. Guests are required to carry a valid identity proof and produce the same at check-in.

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